Privacy Policy

Who we are

Lightreel is provided by Lightreel LLC ("we" or "us"). This policy covers our website, API, and MCP connectors. Contact us at support@lightreel.ai with privacy questions.

Information we collect

• Account information: your name, email, sign-in identifiers, organization details, and subscription status.
• Research information: questions, links, files, and other content you submit; research history, results, and source information returned by the service.
• Usage information: website interactions, device and browser information, IP addresses, cookies, API and connector activity, and error information.
• Billing and support information: subscription and payment records, plus information you send when contacting us. Payments are handled by our payment processor.

How we use and share information

We use information to sign you in, run research, save results, manage subscriptions and usage limits, provide support, maintain security, and understand how people use and find Lightreel.

We use service providers for hosting, sign-in, payments, research processing, analytics, advertising measurement, and affiliate referrals. Information is shared with these providers for those purposes.

When you use an MCP connector, your assistant sends Lightreel the tool inputs needed for the request, and Lightreel returns research results or account-related information needed for that request. Your assistant provider handles that information under its own policies. If you share a research link, people with access to that link may be able to view the shared content.

We may also disclose information when required by law or when necessary to protect rights, safety, or the security of the service.

Meta ad accounts

If you connect Meta, Lightreel reads the ad accounts your Facebook login can access, and only reads them: account, campaign, ad set and ad names and settings, ad creatives, and results such as spend, impressions, reach, clicks and conversions. Lightreel never creates, changes or pauses anything in your ad accounts.

Lightreel reads this data when you or someone in your workspace asks about your ads, and uses it only to answer. It is visible to your workspace. Chats that read it cannot be shared by link. Lightreel never uses it to compare you with other customers or to train AI models. To answer, it passes through our hosting and database providers and the AI model providers that process each request for us.

We keep your Meta access token, encrypted, and the names of the connected ad accounts until you disconnect. Results are fetched when you ask and are not stored apart from the chats they answer, which you can delete. To disconnect, choose Disconnect under Your accounts in Lightreel, or remove Lightreel in your Facebook settings under Business Integrations; either one deletes the token. To have chats with this data deleted, email support@lightreel.ai.

Cookies and website tracking

We use cookies and browser storage for sign-in, preferences, usage analytics, advertising measurement, and affiliate referrals. You can manage cookies and site storage through your browser settings. Blocking them may affect sign-in or other features.

Retention and your choices

We keep account information and saved research history until you request deletion. Email support@lightreel.ai to request access, correction, or deletion. We may ask you to verify account ownership before carrying out a request.

Some billing, security, or legal records may need to be retained after a deletion request to meet legal obligations, prevent fraud, or resolve disputes. Information already shared with an assistant provider or other third party is subject to that provider’s retention practices.

You can disconnect Lightreel in your assistant’s settings and revoke API keys on the API / MCP page. Disconnecting a connector or revoking a key does not itself delete your Lightreel account or research history.

Updates and contact

We will update this page when our practices change and provide notice where required. For privacy requests or questions, contact Lightreel LLC at support@lightreel.ai. You can also visit our support page.